At MusicPlays.Store, we offer non-tangible, irrevocable goods, such as digital services for music promotion. Once your order is completed and the service is delivered, we generally do not issue refunds. As a customer, you acknowledge and agree to this upon making any purchase on our site.
However, we do recognize that certain exceptional circumstances may arise with the services we provide. Therefore, we DO honor requests for refunds under specific conditions outlined below.
Eligibility for Refunds
We will consider refund requests for the following reasons:
- Profile Suspension or Ban: If your social media profile is banned or suspended as a direct result of using our service, you may be eligible for a refund.
- Service Unavailability: If the service you purchased becomes unavailable or cannot be provided as described, a refund may be considered.
- Failure to Deliver: If your order cannot be fulfilled within 60 days of the purchase date, you are entitled to request a refund.
How to Request a Refund
If you believe you are eligible for a refund based on the reasons mentioned above, please contact us using the information provided below. Include your order details, the reason for your refund request, and any supporting documentation (if applicable).
Contact Us
If you have any questions or concerns about our refund policy, please reach out to us via our contact page:
https://musicplays.store/contact/